The Emissary Process
Do you have a team that lacks unity, exhibits poor communication skills, and difficulty in problem solving and resource sharing? Youre not alone. Often the structure of organizations, separate locations, different work tracks, varying work hours, can make it hard to work together effectively.
Cross-functional teams have more than just physical barriers separating them. While the individuals within might share the same goal, each attacks in different ways, from different perspectives, with different agendas and at different points along the timeline. Imagine trying to get Sales, Marketing and IT on the same page!
The Emissary Process challenges groups to diagnose their own weaknesses and core strengths first, then compare their perceptions with others on the team. Often people discover that they’re on the same page and have similar solutions in mind, but were just too uncomfortable giving "advice" or feedback to others in the group.
Seeing how the various departments or individuals fit together and creating a non-confrontational environment of trust erodes territorialism, the belief that they don’t have the authority or "right" to tell others how to do their jobs.
As solutions become apparent through the process, participants become excited about applying them back in the office, and develop confidence in their ability to replicate those results in the future.