The Complete Idiot’s Guide to Knowledge Management
by Melissie Clemmons Rumizen, Ph.D.
Buy this book and read it from start to finish. So many of the books that we’ve reviewed over the last decade have been interesting, pertinent, and illuminating, but few have so clearly provided a comprehensive plan of attack that can be implemented at the grass roots level or from the top down.
We recommend this book for every organization, not just those that are currently examining Knowledge Management practices. The tenets apply regardless of size from small companies of 10 or fewer employees to global conglomerates with tens of thousands.
The step-by-step approach that the C.I.G. series is known for provides an ideal structure for something as complex as Knowledge Management, but even better are Rumizen’s case studies and examples collected over the last couple of decades.
The added value in this book is a chapter that provides an easy-to-digest explanation of web jargon (http, IP, URL, TCP) for those of you too embarrassed to ask an IT expert to clarify these terms.
Melissie Clemmons Rumizen, Ph.D., is Knowledge Strategist at Buckman Labs, hailed as one of the top examples of knowledge management implementation in the United States. She has 20 years’ experience as a linguist and benchmarking and KM specialist with the U.S. Army and National Security Agency.