Sending & Receiving Messages
Improve individual and organizational dimensions of communication to foster collaboration, manage conflict, and reduce stress.
At the heart of effective collaboration lies effective communication. Yet, few people have mastered the process. Active communication is a demanding back-and-forth process that requires specific skills from both the speaker and the listener.
- Understand the communication model and its components.
- Recognize problems in communication sequences and strategies to compensate for them.
- Practice adjusting speaking style to match new situations.
- Gain tools to ensure that the speaker and the listener have reached the same understanding.