Team Leadership: Conflict Management for Leaders Sample Agenda

Goals

• Define conflict through a series of interactive challenges.
• Examine different styles of conflict and concept of high vs. low context.
• Review the differences between conflict management and resolution, third-party facilitation and mediation and interpersonal and group interactions.

Four-Hour Workshop

• Warm-up stretches.
• Discuss common barriers to understanding.
• Facilitated team challenge to explore best practices for conflict management
• Apply a variety of communication and feedback methods to a facilitated challenge.
• Review important rules for managing team conflict.
• Master several conflict management tools.